Refund Policy


As a general rule, we don’t make refunds for content bought on the music educator except in exceptional circumstances. Please contact us if you wish to discuss a refund.


By proceeding with any purchase at the music educator, you agree that we shall immediately supply such content to you for your use, download or access in accordance with our terms and conditions. You accept and acknowledge that you shall have no right to cancel your purchase or withdraw from or terminate your contract with us once your order has been placed. All sales shall be final and refunds are only available in the following circumstances:

  • If the resource contains infringement of someone’s intellectual property
  • If the resource has a technical fault that cannot be resolved
  • If the resource is not as described in the resource description and the previews
  • If the resource is offensive or inappropriate

If you want to make a claim for a refund you must do so within 48 hours of purchase through this form.

We also withhold the right to refuse any refunds at our discretion (for example we do this when someone has requested excessive refunds).

Need help?

Contact us for questions related to refunds.